Terms & Conditions
| | Email: [email protected]. By engaging with DDevs Technologies, clients agree to our standard Terms & Conditions, including project scope, timelines, payment terms, confidentiality, and intellectual property rights. All services provided are subject to a mutual agreement, and any changes or cancellations must be communicated in writing. DDevs Technologies reserves the right to update these Terms & Conditions at any time to ensure quality, clarity, and legal compliance.
1Acceptance of Terms
By engaging with DDevs Technologies, clients agree to our standard Terms & Conditions, including project scope, timelines, payment terms, confidentiality, and intellectual property rights. All services provided are subject to a mutual agreement, and any changes or cancellations must be communicated in writing. DDevs Technologies reserves the right to update these Terms & Conditions at any time to ensure quality, clarity, and legal compliance.
2Services Provided
DDevs Technologies offers design, development, automation, branding, AI-integrated web solutions, mobile applications, hosting, domain services, and digital transformation solutions.
Services may be offered on a monthly, quarterly, yearly, or project basis and can be customized according to client requirements.
3Client Responsibilities
Clients agree to:
- Provide clear, complete, and timely project requirements.
- Cooperate throughout the project by providing timely communication and feedback.
- Pay invoices according to the agreed payment schedule.
- Ensure that all provided content (text, images, videos, logos, documents, etc.) is original or properly licensed.
4Payment Terms & Invoicing
- All projects require either full payment or milestone-based payments as defined in the signed agreement.
- Late payments may result in additional charges and project delays.
- Source code, credentials, or final deliverables will not be handed over until full payment has been received.
- An advance payment of 50% (or as otherwise agreed) is required before any project or service begins.
- The remaining balance must be paid before delivery or deployment.
- Monthly and yearly subscription plans must be paid in advance on or before the due date.
- Payment terms for retainers, hosting, maintenance, support, or managed services will be specified in the quotation, invoice, or agreement.
Taxes & Additional Fees
- All prices are exclusive of applicable taxes (GST, VAT, or other taxes) unless otherwise stated.
- Taxes will be charged according to applicable Indian and international laws.
- International bank transfer fees, payment gateway charges, and currency conversion fees are the client's responsibility.
Late Payments & Suspension of Services
- Payments not received within 7 days of the due date may incur a late fee of ₹500 or 5% of the invoice amount, whichever is higher.
- If payment remains outstanding for 15 days, DDevs Technologies reserves the right to suspend services, including websites, hosting, emails, AI services, automation workflows, or ongoing support.
- After 30 days of non-payment, DDevs Technologies may terminate the project or service agreement and permanently delete data stored on its servers, unless legally required to retain it.
5Refund Policy
- Refunds are not available for completed services, delivered projects, digital products, licenses, hosting, domains, or third-party services.
- Subscription cancellations are not eligible for partial or prorated refunds.
- If the client terminates a project midway, any advance payment already made shall be non-refundable.
6Support & Maintenance
- Projects may include complimentary support for a limited period (typically 7–30 days depending on the selected package).
- Ongoing support, maintenance, updates, monitoring, and bug fixes are available through separate maintenance plans.
- Issues caused by third-party updates, browser changes, plugin incompatibility, API modifications, or client-side changes are chargeable.
7Intellectual Property
- Clients retain ownership of all original content they provide.
- DDevs Technologies retains ownership of reusable code libraries, frameworks, utilities, automation modules, AI workflows, and internal development tools unless otherwise agreed in writing.
- Ownership of the final project is transferred to the client only after full payment has been received.
8Revisions & Scope Changes
- A limited number of revisions are included as specified in the proposal or agreement.
- Additional revisions after approval or delivery will be billed separately.
- Any changes outside the agreed project scope may require a revised quotation, timeline, or additional charges.
- Monthly and yearly service plans include only the modifications defined in the selected plan.
9Confidentiality
- Both parties agree to keep all confidential information private and secure.
- DDevs Technologies will not disclose or use client information outside the agreed project scope without written permission unless legally required.
10Hosting & Third-Party Services
- Hosting and domain registration may be purchased through DDevs Technologies or through an external provider selected by the client.
- DDevs Technologies is not responsible for outages, downtime, security incidents, or policy changes affecting third-party providers.
- Clients using our managed hosting services may request server credentials and dashboard access where applicable.
- We integrate trusted third-party platforms such as payment gateways, SMS providers, email providers, AI APIs, cloud hosting providers, analytics platforms, and automation services.
- Any recurring third-party subscription, API usage, software license, or infrastructure costs are the client's responsibility unless explicitly included in the service agreement.
11Project Delivery & Handover
- Project deliverables may be provided as live deployments, compressed files, Git repositories, installation packages, or cloud-based deployments.
- A limited post-delivery support period may be included depending on the selected package.
Delivery & Deployment
- Delivery timelines are estimates and may change depending on project scope, revisions, approvals, and client responsiveness.
- Final deployment will occur only after all outstanding payments have been cleared.
- For projects without managed hosting, files will be delivered through email, cloud storage, Git repository, or another mutually agreed delivery method, along with basic deployment instructions where applicable.
12Termination of Service or Agreement
- Either party may terminate the agreement by providing at least 15 days' written notice.
- Upon termination, the client will be invoiced for all completed work and expenses incurred up to the termination date.
- DDevs Technologies reserves the right to immediately suspend or terminate services in cases involving fraud, abuse, illegal activities, security threats, breach of agreement, or non-payment.
13Changes to These Terms
DDevs Technologies reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on our website and shall apply to all new and ongoing clients from the effective date.
14Any Query
For questions regarding our Privacy Policy, Terms & Conditions, billing, services, or to exercise your legal rights, please Contact.
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15Quick Questions
What services are covered?
These terms apply to website development, web applications, custom software development, AI solutions, AI agents, automation, cloud services, server management, DevOps, cyber security, UI/UX design, API development and integration, mobile app development, IT consulting, AMC, and technical support.
How are payments handled?
Payments are handled based on the signed agreement, quotation, or invoice. They may be full, milestone-based, or subscription-based, and late payment can lead to suspension or termination of services.
What are the client's responsibilities?
Clients must provide accurate requirements, cooperate during the project, pay invoices on time, and ensure all supplied content is original or properly licensed.
How are disputes resolved?
We aim to resolve disagreements through good-faith communication first. If needed, disputes are handled under the governing law and jurisdiction stated in these terms.